Booking:

At the time of making a booking, you will be asked to provide credit/debit card details to secure your reservation. A non-refundable deposit (usually equivalent to the first night’s stay) may be required and, if this is the case, we would inform you of the exact amount to be processed from your card.

The balance of your booking will then become due on the day of departure, payable in cash or by credit/debit card.

Cancellation and Insurance:

This is the legal bit which is always difficult to write down without sounding draconian. However, the reality is that plans do sometimes change, and our aim is to provide clarity about how we deal with cancellations.

For any cancellation (including family illness, bad weather, petrol strikes etc), you are liable for the cost of the first night’s stay. For cancellations made within 14 days of the date of arrival or by failing to take up the booking without cancelling, regretfully you are liable for the total value of the booking. For this reason, you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Having said all that, we will make the utmost effort to re-let the room(s), but there are times when it will not be possible to do so, especially if cancelled at short notice. If we are successful, then the cancellation charges over and above the value of the first night’s stay will be reduced accordingly. Any cancellation payments which become due would be charged to the debit/credit card provided at the time the booking was made.

COVID-19 Cancellations – Please be aware that for any cancellations from 1st January 2022 due to COVID-19 (including [but not limited to] travel restrictions, self-isolation, results of lateral testing or illnesses) our standard cancellation policy outlined above will apply.

Non-availability:

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however, if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Although we always endeavour to allocate guests the specific room, they have requested on certain occasions we may need to change the allocated room.  In the event this happens we will always let you know in advance, and you will always be given an equivalent room (i.e. If you requested a double en-suite you will be provided with one).

Please note if you would like to book more than two rooms, we request that you call us to make the booking. Bookings made online for more than two rooms cannot be guaranteed.

Damages and Breakages:

We expect guests to take care of the accommodation when staying at Glencoe Guest House. You are responsible and liable for any breakages or damages you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Arrival and Departure:

We ask our guests to choose a check-in slot between the hours of 4:00 pm and 7:00 pm. Check-in outside these hours is by prior arrangement and cannot always be guaranteed.  We ask that you check with us first (via phone or email) before making a booking.  Any changes to your check-in slot require at least 48 hours notice and although we will try our upmost to accommodate changes due to other commitments this is not always possible. Please also note that check-ins after 10:00 pm are not possible (even in the event you are running late).  Guests are provided with their own set of keys allowing free access to their rooms throughout the day.

Please note on certain dates and special occasions we operate altered check-in slots (our usual check-in slots are between 4:00 pm and 7:00 pm).  Check BEFORE booking as we are unable to advise of these alternate times once you start the booking process or in your confirmation email. Details of these dates can be found on our “Availability/Booking” page. 

On the day of departure, we ask that rooms be vacated by 10.15 am so that we can prepare for our next guests. We are more than happy for you to leave luggage at the house for collection later in the day if you are travelling by public transport.

Smoking:

Glencoe Guest House is totally non-smoking. If any guest is found smoking in the house, we reserve the right to charge for any extra cleaning incurred. Any cleaning costs would be charged to the debit/credit card details provided at the time of booking. Anyone found smoking in the house may also be asked to leave.

Dignity and mutual respect:

We want all our guests to have an enjoyable and relaxing stay with us. If we feel that this enjoyment is being jeopardised by another person or person’s actions or demeanour then we reserve the right to refuse admission or terminate the letting period irrespective of bookings or deposits paid.

Children:

At Glencoe Guesthouse children under the age of 16 are welcome when accompanied by a responsible adult, however, we do not accept children under the age of 2 and we do not provide cots, highchairs or booster seats. If required these should be brought with you.  Children aged 12 and over will be charged at the adult rate and those aged over 2 and under 12 will be charged £32.00

Parking:

All parking is free unrestricted on street parking. We can help with parking if needed.

Liability:

We do not accept any liability for damage, loss, or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves, employees or contractors whilst acting in the course of employment.

Pets:

Glencoe Guest House allows well behaved small/medium breed dogs in most of its bedrooms. Dog towels are available to dry your dog and we can also supply dog throws for the beds, so you don’t have to fill the car with all the extra baggage. Our dining room is dog friendly so there is no need to leave your dog unattended at breakfast time. We do offer two sittings at breakfast so if your dog is nervous or if other guests are uncomfortable with a dog in the dining room, we may ask you or you may prefer to choose the alternative time slot.
Rest assured that our bedrooms are cleaned to a very high standard so if you’re not a dog person you won’t even know there’s been one in the room!
Dogs can stay at Glencoe Guest House for £9.50 per night per dog. Book online and add in your dog as an extra. Please call for more information

Single Occupancy:

Glencoe Guesthouse reserves the right to withdraw the single occupancy rate in all rooms during periods of high demand.

Data:

Any data collected because of your booking will be stored in accordance with the provisions of current Data Protection legislation. For further information on this please refer to our Privacy Policy.

Return of items left at the Guesthouse:

We are happy to return items left at the guesthouse. However, guests will be liable for the postage plus an administrative charge of £10. 
Please note we are unable to return perfumes in bottles that have been already opened.

Complaints:

If you are unhappy with any aspect of your stay at Glencoe Guesthouse then please speak to Fiona or Ben or e-mail at enquiries@glencoeguesthouse.co.uk and we will try our best to resolve the issue